Job Description

Join Ideaboxpro as a Call Center Customer Service Agent About Us: At Ideaboxpro, excellence is our standard. We strive to provide the highest quality consulting services and continually seek to improve and exceed our client's expectations. Our commitment to excellence is reflected in every project and interaction we undertake. Position: Call Center Customer Service Agent Description: We are looking for a dedicated and enthusiastic Call Center Customer Service Agent to join our team in Philadelphia, PA. In this role, you will handle inbound calls, assist customers with their inquiries, and provide exceptional customer support. The ideal candidate will have a passion for customer service, excellent communication skills, and the ability to manage multiple tasks in a fast-paced environment. Responsibilities:

• Handle inbound customer calls and provide timely assistance.
• Address customer inquiries and concerns with professionalism and accuracy.
• Resolve customer issues efficiently while maintaining a positive attitude.
• Update customer records and ensure accurate information is maintained.
• Collaborate with internal teams to ensure customer satisfaction.
• Follow company policies and procedures during customer interactions.
• Provide product and service information to customers.

Qualifications:

• High school diploma or equivalent.
• Previous call center or customer service experience is a plus.
• Strong verbal communication and active listening skills.
• Ability to remain calm under pressure and manage high call volumes.
• Proficient in using computers and customer service software.
• Problem-solving abilities and a keen attention to detail.
• A team player with a positive attitude and excellent work ethic.

Benefits:

• Competitive salary: $600 to $750 per week.
• Opportunities for career growth and advancement.
• Comprehensive health and wellness benefits.
• Paid time off and holiday pay.
• Supportive and collaborative work environment.

Work Details:

• Work Type: In-person (the job is strictly on-site)
• Hours: Minimum 40 hours per week

Location: * Philadelphia, PA Join a team where customer satisfaction and excellence are at the heart of everything we do!

Job Tags

Holiday work, Full time,

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