Job Description
Information Technology Consultant Job No: 541717
Work Type: Staff
Location: Pomona
Categories: Unit 9 - CSUEU - Technical Support Services, Probationary, Full Time, Information Systems & Technology, Telecommute eligible (work onsite as scheduled and/or as requested and telecommute as scheduled)
Type of Appointment : Full-Time, Probationary
Collective Bargaining Unit : California State University Employees Union - Unit 9
Job Classification : Information Technology Consultant - Foundation
Anticipated Hiring Amount: Up to $5,000 per month
Work Hours : Monday - Friday 8:00am-5:00pm
DUTIES AND RESPONSIBILITIES - Support with the creation of workflow documentation of all EODA/Human Resource Operations processes that have a campus-wide impact and/or internal functionality (including the areas of benefits, employee labor relations, emergency management, business continuity, workers' compensation, customer service center, strategic learning and payroll).
- This work will involve meeting with the functional manager and/or Subject Matter Experts (SME) in each area throughout the workflow documentation process, gaining an understanding of the functional area and providing support with developing workflow charts, summary documents, job aids, desk manuals, etc.
- Based on the workflow documentation, and guidance from the HRIS team, identify areas of enhancement in the processes and make creative recommendations to AVP, EODA/HR OPS and to the functional division managers.
- Aligns business processes with system functionality and helps to re-align processes for improved efficiencies and effectiveness as needed and/or as technology evolves. As directed by the Director of SLOEI, and guidance from the HRIS Team, prioritizes workflow solutions for each functional area and provides support with workflow solutions (through OnBase, DocuSign, MovelT, ServiceNow, SharePoint, Cascade, etc.).
- Utilizes professional level communications and interactions; foundational level work products, establish and cultivate on-going collegial and collaborative relationships both internally and externally. Consistently approach issues, procedural and processes roadblocks and hurdles striving for effective solutions on behalf of HR.
- Represents the goals and priorities of the department when interacting with other technical groups at the campus level through a personalized and customer centric focus
- As needed and in conjunction with other EODA/HR Ops team members create accessible forms and documents for the functional areas and provide support on maintaining and developing division websites.
- Provide learning solutions for the campus and align initiatives with software solutions that will support the department in achieving necessary learning goals. Create a best place to work by developing learning solutions which align to the future of work and needs of CPP.
- Assist/Back Up LMS Administrator: As needed provide Tier 1 Support for users of the Learning Management System (LMS) and resolve problems encountered by training.
- Oversee organizational units, including self-registration groups and extended catalogs, roles and permissions, and competency assessments in the LMS enterprise users
- As needed provide reporting support related to LMS training activities
- As needed test and upload online courses into the system
- As needed maintain course rosters and attendance records for instructor-led organizational unit
- As needed oversee training audiences for assignments.
- Produce attendance and courses. compliance reports to campus.
- Provide support to HRIS related projects
- Provide data to the department specific to activities within the various units
- Create automation for pulling data by partnering with IT
- Collaborate with operations manager on developing data visualization presentations for Senior AVP quarterly Back up Training Compliance
- Ensure campus is in compliance with early Presidential Report
- Maintain compliance assignments to ensure we mitigate campus risk
- Provide compliance reports to the AVP and program administrators
- Create automation with learning assignments and reports for automated
- Work with program owners to ensure compliance trainings are updated to align reporting to any federal and state requirements
- Meet with program owners to provide system and training updates as necessary
QUALIFICATIONS - Bachelor's Degree - Bachelor's degree and/or the equivalent training and work experience involving supporting technical projects, providing learning analysis, and learning management administration.
- Basic knowledge of specialty work area demonstrated by an understanding and use of general principals and terminology
- Demonstrates understanding of the standard technology and systems in place with the capability of supporting and operating this technology
- Recognizes problems, identifies possible causes and refers to appropriate party for resolution
- Ability to solve problems where precedents exist, and acquire knowledge in related specialties
- Demonstrates competence to work as a team member
- And ability to effectively communicate, both verbally and in writing.
Preferred Qualifications - Bachelor's degree and/or the equivalent training and work experience involving supporting technical projects, providing learning analysis, and learning management administration
- Experience developing knowledge base articles.
- Advanced customer service training. Exceptional written and verbal communication skills. Understanding how to transfer learning others specifically when training others how to use a complex software system.
- People Soft Experience is required.
- Knowledge of information technology systems and or applications including campus-wide systems and multimedia environments.
- Proficiency using standard software packages
- Ability to analyze data requirements and research data availability and access methods.
- Demonstrated interpersonal and communication skills in working with users to interpret needs and provide appropriate solutions.
- Ability to apply consultative skills to assess user needs and provide appropriate support
Out of State Work The California State University (CSU) system is a network of twenty-three public universities providing access to a quality education through the support of California taxpayers. Part of CSU's mission is to prepare educated, responsible individuals to contribute to California's schools, economy, culture, and future. As an agency of the State of California, the CSU's business operations almost exclusively reside within California. The CSU Out-of-State Employment Policy prohibits hiring employees to perform CSU-related work outside California. For more information, go to .
Background Check Cal Poly Pomona will make a conditional offer of employment to final job candidates, pending the satisfactory completion of a background check (including a criminal records check). The conditional offer of employment may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. In determining the suitability of the candidate for the position, Cal Poly Pomona will give an individualized assessment to any information that the applicant submits for consideration regarding the criminal conviction history such as the nature, gravity and recency of the conviction, the candidate's conduct, performance or rehabilitation efforts since the conviction and the nature of the job applied for. For more information, go to .
CSU Classification Salary Range This position is part of the CSUEU bargaining unit. The CSU Classification Standards for this position are located on the following site: . The CSU Salary Schedule is located on the following site: . The classification salary range for this position according to the respective skill level is: minimum $3,899 and maximum $7,506 per month. Please refer to the anticipated hiring range for the appropriate salary rate for this particular position.
Employment Eligibility Verification Cal Poly Pomona hires only individuals lawfully authorized to work in the United States. In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire. For more information, go to .
Security & Fire Safety In compliance with state and federal crime awareness and campus security legislation, including The Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, California Education Code section 67380, and the Higher Education Opportunity Act (HEOA), Cal Poly Pomona's Annual Security Report and Annual Fire Safety Report are available for viewing at: and .
Pay Transparency Nondiscrimination As a federal contractor, Cal Poly Pomona will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. For more information, see the Pay Transparency Nondiscrimination Provision poster .
Reasonable Accommodation We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact the ADA Coordinator by email at ADACoordinator@cpp.edu . For more information, go to Employment Notices .
Equal Employment Opportunity Cal Poly Pomona is an Equal Opportunity Employer, committed to promoting an inclusive and diverse workforce. The university subscribes to all state and federal regulations that prohibit discrimination based on race, color, religion, national origin, sex, gender identity/gender expression, sexual orientation, marital status, pregnancy, age, disability, genetic information, medical condition, and veteran or military status. We engage the talents of all qualified workers, regardless of their background. More information is available at Equal Employment Opportunity statement .
Other Notices For other important employment notices, we invite you to visit Cal Poly Pomona's Employment Notices web page.
Advertised: August 02, 2024 (9:00 AM) Pacific Daylight Time
Applications close: August 18, 2024 (11:55 PM)
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About Cal Poly Pomona
Cal Poly Pomona consistently ranks among the best universities in the country when it comes to quality education, affordability and career prospects for graduates. As an inclusive polytechnic university, we cultivate success through experiential learning, discovery and innovation. U.S News noted Cal Poly Pomona was eighth most diverse among regional universities in the West and tenth most diverse in the nation. Nowhere else can students ride an Arabian horse, practice on a Steinway piano, bring a new product to market, and build a liquid-fueled rocket.
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