Job Description

A thriving environment for learning, innovation and growth.

Job Description

We are looking for a Salesforce Administrator to implement changes to Salesforce as needed. Provides end user support and training on the use of Salesforce including reporting and dashboards as well as the use of bolt-on products within Salesforce. 

US Citizenship required (Naturalized or Born) - To meet all government regulations for this role 

Primary Areas of Responsibility 

• Acts as the primary Salesforce administrator for end-user support. Manages all issues to conclusion.
• Responsible for understanding the data structure and data content within Salesforce for extraction, analysis, and compilation of this information into reports or dashboards as requested by management including training of end users to be self-sufficient in these areas. Develops automated techniques to extract information and other records within system for reporting purposes.
• Responsible for Salesforce system documentation, knowledge articles, procedures, and system backups.
• Responsible for identifying needed improvements to Salesforce processes or functionality and working with Salesforce team to implement ongoing improvements which may involve interfacing with external vendors, consultants, and system integrators.
• Responsible for testing new or modified functionality in test environments.
• Project Management - Actively manage assigned projects to ensure implementation of project plans. Define the scope and metrics for new projects. Manage the workflow and communication among team members and report on project status serving as the primary contact person.
• Manages data clean-up audits and procedures and handles mass updates of data as requested, including account, contact and opportunity ownership changes as sales assignments change.
• Other duties as assigned.

Qualifications

Minimum

Qualifications

Education:  Bachelor’s degree or equivalent

Certification: Salesforce Admin Certification

Experience:  3-5 years relevant experience using salesforce

Onsite role - not remote or hybrid. 

Preferred Experience and Skills:

• Advanced knowledge of Case Management, User Profile Maintenance, Workflows and Field/Object Creation.
• Knowledge of General Business flows, order
• CPQ knowledge helpful

Additional Information

All your information will be kept confidential according to EEO guidelines.

MTS is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential. 

As an equal employment opportunity employer, MTS is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship. 

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential. 

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship. 

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.

ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential. 

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship. 

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.

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