Job Description

Yardi Support Specialist/Business Analyst

Location: Charlotte Corporate Office - Charlotte, NC

Department: Information Technology

Reports To: Senior Director, Information Technology

Classification: Full-time

Position Summary:

Are you an experienced Yardi professional with a knack for bridging technology and business needs? Grubb Properties is looking for a Yardi Support Specialist/Business Analyst to lead and manage our Yardi roadmap. In this role, you'll leverage your Yardi expertise to enhance our property management, investment, and accounting platforms, ensuring seamless integration and user satisfaction.

Key Responsibilities:

Yardi Management: Evaluate, architect, implement, train, and manage Yardi releases, updates, and product additions.

Collaboration: Work closely with senior leaders, property management, accounting, and investment teams to develop and implement Yardi solutions.

Business Requirements: Understand and translate business requirements for Yardi and third-party solutions.

Project Coordination: Partner with internal stakeholders and vendors on upgrade and implementation projects.

Training & Support: Train end users, develop Yardi policies and procedures, and provide ongoing support.

Process Improvement: Identify and implement process and system improvements to boost efficiency and satisfaction.

Custom Solutions: Design custom reports and tools tailored to business needs.

Vendor Management: Manage vendor support and contractual commitments.

Troubleshooting: Monitor, troubleshoot, and escalate software issues as needed.

Professional Development: Attend user group meetings and conferences to stay updated on Yardi advancements.

Qualifications:

Education: High school diploma or equivalent required; college degree preferred.

Experience: Minimum of 3 years with Yardi software such as Voyager, CRM, PayScan, etc. 

Project Management: Experience managing IT, application, or Yardi projects.

Preferred Background: Property management experience in accounting or operations.

Skills: Outstanding change management, team building, and the ability to translate technical terms for non-technical users.

Attributes: High work standards, independent work ethic, and strong analytical and logical thinking.

Physical Requirements:

Dynamic Environment: This position requires you to move about to coordinate work, both within the office and occasionally off-site.

Communication Tools: You will use a computer, telephone, face-to-face, and video communication regularly to perform your duties.

Moderate Supervision: You will work under moderate supervision, giving you the support necessary to accomplish your duties effectively.

Travel Requirements: While travel is minimal, you must have reliable transportation and a valid driver's license for any required trips.

Why Join Us?

Full Project Cycle: Witness the entire lifecycle of your projects, from inception to completion.

Impactful Work: Contribute to community development and improvement.

Recognition: Be acknowledged for your hard work and achievements.

Voice and Value: Have your opinions heard and valued within a supportive team.

Stability: Join a company with a rich history of success since 1963.

Collaborative Culture: Thrive in a collaborative and inspiring environment.

Innovative Projects: Work on projects that challenge and excite you.

Clear Goals: Benefit from well-defined goals and direction from senior leadership.

Mission-Driven: Be part of a company dedicated to making a positive impact.

At Grubb Properties, we're committed to equal employment opportunities, honoring diversity, and making reasonable accommodations to ensure all employees can thrive. We comply with applicable federal, state, and local laws governing nondiscrimination in employment. This job description is subject to change to reasonably accommodate qualified individuals with disabilities, as necessary, and to comply with applicable laws. We celebrate the unique perspectives and talents each team member brings to the table, and we're excited to welcome diverse candidates to apply. Join us and be part of a team that values inclusivity, innovation, and growth.

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